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Frequently Asked Questions

Products

  • Can you supply primers for my gene of interest?

    Yes!  We can design primers for any gene, in any species. There are far too many to list online, so simply tell us the name of your species and the gene and our expert team will do the rest.

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  • How should I store product?

    Storage conditions for all products are displayed on the product label.  If you have any doubts give us a call on  +44 (0)2380 748830 or send us an email enquiry@primerdesign.co.uk

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  • Do I need any special equipment to use the product?

    Yes.  Our kits all require access to a real-time PCR machine and a basic laboratory set-up.  If you are new to this field and would like some help and advice we can help with that.  Give us a call on +44 (0)2380 748830 or send us an email enquiry@primerdesign.co.uk

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Ordering and shipping

  • How do I place an order?

    To place an order by telephone, email or fax all we need is the following information:

    • Shipping address/contact details
    • Invoice address/contact details
    • Your VAT status (EU only)
    • A means of payment (PO number or credit card)


    to place the order by email orders@primerdesign.co.uk,

    to place the order by Telephone +44 (0)2380 748830

    to place the order by Fax +44 (0)8708 362 155

    to place the order online simply browse and use the shopping facility on this site

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  • How do I pay?

    Payments may be made by Purchase Order (PO) number, direct bank transfer or by credit card.  If you have any doubts give us a call  +44 (0)2380 748830 or send us an email enquiry@primerdesign.co.uk

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  • When will my order arrive?

    For custom gene assays we aim to deliver your kit within three weeks of your order date. This allows our team to design and validate your kit to the highest standards.

    For a new genesig kit (standard or advanced) we aim to complete design work and validation within four weeks. The development of a new EASY kit can take up the six weeks.

    Reagents and genesig kits already in our catalogue are usually in stock and can be shipped the same day.  Whenever possible products will be sent on the day of order by express courier.

    If you'd like to know the progress of your order just give us a call  +44 (0)2380 748830 or send us an email enquiry@primerdesign.co.uk

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  • Do you charge for shipping?

    We work hard to keep shipping costs to a minimum. Kits are all sent by courier to ensure rapid delivery. Cost varies according to your location. If you are using the online shopping facility this will be calculated for you automatically. Otherwise please contact us for detailed pricing.

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  • Do you ship outside of the UK?

    Yes! We sell our products across the globe. You can order from us directly and we will ship to you. Or if it's easier, we have distributors in numerous territories. Just ask.

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